Contact support
If a page in these docs does not solve your problem, Jovvie support is happy to help. This page lists what to gather first so they can help you quickly.
Before you contact support
Section titled “Before you contact support”Gather these details. They help support find the problem faster.
- Which Jovvie product you use: Jovvie Pay, Jovvie Checkout, or Jovvie Point of Sale.
- For Jovvie Checkout, which integration you use: WooCommerce, Gravity Forms, GiveWP, Event Tickets, or your own integration.
- For Point of Sale, the station name. A station is one register in Point of Sale.
- Whether you use Stripe or NMI.
- The exact message you saw, word for word. A screenshot of the message also helps.
- The date and time it happened.
- What you were doing when it happened, and what you already tried.
Contact support
Section titled “Contact support”Contact Jovvie support.