Resend a Stripe invoice in Jovvie Point of Sale

Use Resend to email the invoice payment link to the customer again, for example when they did not get the email or lost it. To send an invoice for the first time, see Send an invoice to pay later.

Stripe only

Invoices use your connected Stripe account. They are not available with NMI. See Stripe and NMI: what’s different.

Caution

If the order is On hold because the customer paid a different amount, do not tap Resend. See Invoice paid but order is on hold.

Before you start

• Invoice Link appears in the order’s menu. If it does not, you cannot resend the invoice from the register. Check whether the customer paid, as described in If Invoice Link is not in the menu, then contact Jovvie support.
• The customer has not already paid. See Follow up on an unpaid invoice.

Resend the invoice

1. Find the order in the register’s order history. See Find and view orders.
2. Tap the three-dot button at the end of the order’s row.
3. Tap Invoice Link.
4. Tap Check status. Continue only if you see Not paid yet. The link is still active.
5. Tap Resend.

Resend emails the customer the same payment link again. When the email is sent, you see Invoice sent to and the email address. If it fails, you see The invoice email could not be sent. or another error message, and the window may show a message starting with Email failed:. Check the customer’s email address and try again.

If the window shows Invoice link expired

If the window shows Invoice link expired, Resend issues a new link with a new due date. The old link expiring does not tell you whether the customer paid.

1. Tap Check status. Continue only if you see Not paid yet. The link is still active. or The payment link was cancelled.
2. Check your Stripe Dashboard for this order’s payment. Confirm that no payment succeeded and none is still processing. If you are not sure, stop and contact Jovvie support.
3. Tap Resend.

Related pages

• Follow up on an unpaid invoice
• Take an invoice payment another way