Reset a Gravity Forms form after each Jovvie Checkout payment

Set up auto-reload for Jovvie Checkout in Gravity Forms so your form is ready for the next customer after each payment. After a customer pays, they come back to your form’s page and see the form’s confirmation. With auto-reload, the page then returns to a blank form after a short delay. Use it on a kiosk, a counter, or any device that takes payments one after another.

Before you start

• The Jovvie add-on is installed and connected. See Install and connect.
• You are signed in to WordPress as an administrator.

Change auto-reload

Auto-reload is on by default, and the delay is 5 seconds. These settings apply to every form that uses Jovvie on your site.

1. In WordPress, go to Forms > Settings > Jovvie Payments.
2. Find the Confirmation group.
3. To keep auto-reload on, leave Auto-reload selected. Its label is After showing the confirmation, reload the page to a fresh form.
4. In Reload delay (seconds), enter how long the confirmation stays on screen. The default is 5.
5. Save your settings.

To turn auto-reload off, clear the Auto-reload checkbox and save. The confirmation then stays on screen until someone leaves the page.

The Reload delay (seconds) field is only used while Auto-reload is on.

When it applies

• Auto-reload works when the form’s confirmation shows a message on the same page. If the form’s confirmation sends the customer to another page or web address, they are sent there and the page does not reload.
• If the customer leaves the Jovvie payment page without paying, they go straight back to a fresh form. No confirmation shows.

Tip

Choose a delay that gives the customer enough time to read the confirmation. If staff need to read details from it, such as an entry number, use a longer delay or turn auto-reload off.

Need help?

If the page does not reload as described here, contact Jovvie support.