Stripe and NMI: what's different
Jovvie works with two payment processors: Stripe and NMI. A payment processor is the company that handles your card payments and sends the money to your bank. Most tasks look the same either way, but some features only work with one processor.
Use this page to check which features apply to you. Each product page also points out differences where they matter.
Which products support each processor
Section titled “Which products support each processor”| Product | Stripe | NMI |
|---|---|---|
| Jovvie Point of Sale | Yes | Yes |
| Jovvie Checkout for WooCommerce | Yes | No |
| Jovvie Checkout for Gravity Forms | Yes | No |
| Jovvie Checkout for GiveWP | Yes | No |
| Jovvie Checkout for Event Tickets | Yes | No |
| Your own Checkout integration (built with the Jovvie SDKs) | Yes | Yes |
For Jovvie Pay, see jovvie.com/pay.
If you use one of the ready-made Checkout integrations, you only need Stripe, so the rest of this page is mostly about Point of Sale. For more, see the Jovvie Checkout overview or, if you are a developer building your own integration, Build your own Jovvie Checkout integration.
Point of Sale: Stripe and NMI side by side
Section titled “Point of Sale: Stripe and NMI side by side”| Stripe | NMI | |
|---|---|---|
| Where you connect | POS > Settings > Stripe Connect. You click Link Account and sign in to Stripe. See Connect Stripe to Point of Sale. | POS > Settings > NMI. To get your NMI connection set up, contact Jovvie support. |
| Card payment method in the register | Swipe/Insert/Tap, marked with Stripe Terminal. | Swipe/Insert/Tap, marked with NMI Terminal. |
| Which readers staff can use | For web terminals, staff can use only the readers you enable for the station (one register in Point of Sale). See Set up card readers for a station and Web terminals and app terminals. | Any terminal registered to your NMI account. Staff pick the terminal at checkout. |
| Express checkout (the reader starts on its own) | Yes, when only one terminal type is selected for the payment method. For web terminals, a default reader must be set for the station. See Set up Express checkout. | No |
| Enter a card by hand (Enter Card) | Yes. See Enter a card manually. | No |
| Send an invoice to pay later (Invoice) | Yes. See Send an invoice to pay later. | No |
| Stopping a payment with Abort | Stops the register from waiting and asks Stripe to cancel the payment. The payment may still go through, so check the payment status before you try again. See Stop a payment. | Only stops the register from waiting. You must also cancel the transaction on the terminal. |
| Order status after a successful payment | Completed, when the card payment pays the full order on its own. If the amount charged does not match the order, the order is put On hold. A split payment (a sale paid in more than one part) uses the Split Payment method’s status. | Completed, when the terminal payment pays the full order on its own. A split payment uses the Split Payment method’s status. |
| Refund from the register | Sends the money back to the customer’s card, when the card payment paid the order on its own. For a Split Payment, the refund is recorded only, and you refund the card part in your Stripe Dashboard. | Records the refund only. You refund the transaction outside Point of Sale. See Refund an order in the register. |
| Test mode | Yes, with the Mode setting on the Stripe Connect tab. | No test mode setting in Point of Sale. See Use test mode. |
| Where to check payouts | Your Stripe Dashboard. | The bank account you gave when you set up your NMI merchant account. See Where to see your payouts. |
NMI terminals only work with currencies that have two decimal places. For an order in another currency, use a different payment method.
To take a payment, see Take a card payment with a Stripe reader or Take a card payment with an NMI terminal.
If your store uses both
Section titled “If your store uses both”You can connect Stripe and NMI on the same site. Both card payment methods are named Swipe/Insert/Tap by default, so staff may see two methods with the same name in the register. The line under each name shows which is which: with Stripe Terminal or with NMI Terminal.
To make the difference clearer for staff, rename one or both methods. See Choose payment methods.
Checking a payment you are not sure about
Section titled “Checking a payment you are not sure about”Where you look depends on the processor:
- Stripe: check your Stripe Dashboard and the order history in the register.
- NMI: check the terminal screen and the order history in the register.
Do not charge the customer again until you know that no payment went through and none is still processing. For the steps, see Card reader payment problems.
Related
Section titled “Related”Need help?
Section titled “Need help?”Contact Jovvie support.