Close the till in Jovvie Point of Sale

Close the till at the end of a shift. You count the cash in the drawer and enter the total. The register then compares your count to the amount it expects and shows you the difference, which is called the variance.

Before you start

A till is open for this station. See Open the till.
Finish any cash sales and cash refunds first, so the expected amount is complete.
Record any paid in, paid out, or drop that has not been recorded yet. See Record paid in, paid out, drops, and adjustments.
Count all the cash in the drawer, including the opening float.
If your station asks for a PIN on this action, have the Cash Management PIN ready.

Close the till

Select the three-dot button in the cart to open the cart menu.
Select Cash Management.
If the station accepts more than one currency, select the tab for the currency you are closing.
Select Close Till.
Check the Expected Amount. This is the opening float plus cash sales and paid in, minus cash refunds, paid out, and drops, plus any adjustments.
In Counted Amount, enter the total cash you counted.

Enter your count before you continue. If you leave this field empty, the register counts it as 0.00 and shows a large shortage.
Check the Variance. It appears as soon as you enter a count.
- A plus sign means you counted more than expected.
- A minus sign means you counted less than expected.
- 0.00 means your count matches.
Optional: in Closing Note, explain any variance.
Select Close Till.
If the Enter Cash Management PIN screen appears, enter the PIN. If it does not appear, skip the next step.
Select Verify.

The register shows Till closed successfully, and then a Till Closed screen with the final Variance. Select Done. If the station accepts more than one currency, the button is Continue instead, and you can open or close the other currencies.

If you opened the till by mistake or want to throw the session away without a count, void the session instead.

After you close

The dot next to Cash Management in the cart menu turns red. If the station accepts more than one currency, the dot stays green until the tills for all currencies at the station are closed.
Cash sales are no longer added to a till until you open a new one.
The session, its counted amount, and its variance appear in the Cash Till report in your analytics. See Cash till reports.

If you see an error

“Cash session is not open.”

Symptom: You select Close Till and see this message.

Cause: The till was already closed or voided, possibly from another device.

Fix: Select Cash Management to check the till’s status. If it shows the Open Till screen, the session is already closed or voided. Review it in Cash till reports.

“Failed to close till.”

Symptom: You select Close Till and see this message.

Cause: The register could not close the till.

Fix:

Select Cash Management to check whether the till is still open.
If the till is still open, try to close it again.
If it keeps happening, contact Jovvie support.