See Point of Sale orders in your dashboard

Every sale you take in the register is a normal order. This page shows you how to find those orders in your dashboard, next to your other orders, and how to see which station and staff member took each one.

To follow these steps, you need to be an administrator or shop manager.

Find POS orders in the orders list

Standalone

1. Go to Manage > Orders.
2. Open an order to see whether it was taken at the register. See See POS details on an order.

WooCommerce

1. In your WordPress admin, go to WooCommerce > Orders.

2. Look at the Channel column. An icon shows where each order came from. Point to the icon to see POS order or Web order.

3. To show only some orders, click a link above the list:

   • Point of Sale shows orders taken at the register.
   • Online shows orders placed on your website.

   Each link shows how many orders it holds, for example Point of Sale followed by a number in parentheses.

4. To see every order again, click All.

Open an order in the register

For orders taken at the register, the list and the order screen have a shortcut back into the register. You only see it if you have access to the station that took the order.

• In the orders list, click the receipt icon in the order’s row.
• On the order screen, click Show in POS in the order actions box.

The register opens with that order. From there you can email a receipt. See Email a receipt.

See POS details on an order

Open an order that was taken at the register. In the order details, you see extra fields:

• POS Station: the station that took the order.
• POS user: the staff member who took it.
• Tax/VAT Number: the number added at the register, if any. See Add a Tax/VAT number.
• Tip: in the order totals, the tip added at the register. See Accept a tip.
• Amount Collected: in the order totals, the cash amount the customer handed over. See Take a cash payment.

Tip and Amount Collected only appear when the order has them.

Things to know

• Orders made in the register follow the same statuses as other orders. To change one from the register, see Change an order’s status.
• Changing a status in your dashboard does not take or return a card payment. To refund, see Refund an order in the register.
• To look up an order inside the register, see Find and view orders.